THE QUALITY CONTROL OF THE OUTSOURCING OF LOGISTICS PROCESSES IN THE CZECH ENTERPRISES IS UNDERESTIMATED

1 PAWLICZEK Adam
Co-authors:
2 CHYTILOVÁ Ekaterina 1 KOLOŠ Pavel 1 KOLUMBER Štefan
Institutions:
1 Moravian Business College Olomouc, Czech Republic, EU, adam.pawliczek@mvso.czpavel.kolos@mvso.cz, stefan.kolumber@mvso.cz
2 Institute of Technology and Business in České Budějovice, Czech Republic, EU, chytilova@mail.vstecb.cz
Conference:
10th Carpathial Logistics Congress, Hotel Pod Zámkom, Bojnice, Slovakia, EU, June 15 - 17, 2022
Proceedings:
Proceedings 10th Carpathial Logistics Congress
Pages:
13-19
ISBN:
978-80-88365-08-2
ISSN:
2694-9318
Published:
31st October 2022
Proceedings of the conference have been sent to Web of Science and Scopus for evaluation and potential indexing.
Metrics:
47 views / 29 downloads
Abstract

Usual levels of logistics services provided, and their characteristic features are defined the in the paper. The main goal of this paper is to describe the current state of application of logistics services outsourcing in the Czech Republic, find specifics about their quality control and recommend suggestions for improvement. This paper aims to describe the basic parameters of modern logistics services outsourcing, as a results of original research. The quantitative research was carried out in the enterprises of different types and sizes in Czech Republic with the application of questionnaire survey. The issues of primary research concerned the type of services requested and the way of managing supplier-customer relationship within the provision of outsourced logistics services. The interpretation of the research results is described in the paper. The paper sets out the characteristic features of the current state of management of logistics services’ outsourcing in the Czech Republic. The most important research finding shows significant underestimating of outsourced logistics services quality control and influencing by the enterprises that outsource their logistics services. This awareness and knowledge of connected risk makes possible to strengthen supplier-customer relationships and quality in the provision of outsourced logistics services.

Keywords: Outsourcing, logistics services, quality, supplier-customer relationship

© This is an open access article distributed under the Creative Commons Attribution License which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.

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