Open Access Conference Proceedings

Transport of goods belongs to the most important sectors of the global economy. The optimization of the organization and implementation of the transport process is significantly influenced by professional forwarding services. In shipping, the main factors affecting the reliability in customer service is the price and time of transport service. Therefore, nowadays the implementation of forwarding services is very important in order to obtain optimal conditions for the client: price and time, efficient communication between entities, providing current information on shipment status, ease of completing documents, and increased control over each element of the chain transport. Nowadays, in forwarding companies, comprehensively serving customers, to ensure efficient and optimal conditions of service, it may be important to use appropriate tools of computer-aided forwarding.The aim of the article is to propose an algorithm for a forwarding service consisting of six functional blocks, where not only blocks associated with standard forwarding operations play an important role, but also those that allow to quickly obtain statistical data on profitability, the number of clients served and the quality of services.The programs available on the market are universal and do not cover all of the company's forwarding activities. Analysis of all stages of forwarding activity on the example of a selected company led to the creation of its own algorithm. It should lead to the creation of a forwarding service program.

Keywords: Forwarding services, transport, IT systems

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