THE ISSUE OF LOGISTICS SERVICES IN THE INTERNATIONAL SCIENTIFIC LITERATURE

1 JAROCKA Marta
Institution:
1 Bialystok University of Technology, Bialystok, Poland, EU, m.jarocka@pb.edu.pl
Conference:
CLC 2018 - Carpathian Logistics Congress, Wellness Hotel Step, Prague, Czech Republic, EU, December 3 - 5, 2018
Proceedings:
Proceedings CLC 2018 - Carpathian Logistics Congress
Pages:
508-513
ISBN:
978-80-87294-88-8
ISSN:
2694-9318
Published:
18th April 2019
Proceedings of the conference were published in Web of Science.
Metrics:
396 views / 177 downloads
Abstract

The logistics services market is constantly evolving and changing. Logistics companies try to design new services to meet the expectations of their customers. The issue of logistics services has also become the subject of many scientific publications.The main aim of this article is to analyse of research into the issue of logistics services as well as to identify the major research areas connected with this field. A literature systematic review method was used. In the paper presents the result of analysis of English-language articles published in the Ebsco, Elsewier, Emerald, Scopus and Web of Science databases in 2000-2018. The research methodology was conducted according to the following seven stages: (1) determining the purpose of the study, (2) selecting and selection of basic literature, (3) selection of publications, (4) preparation of the publication database, (5) content analysis and (6) report preparation. The result of the conducted research was the identification of four major research areas that provided basis for discussions on logistics services in the years 2000-2018. These are: (1) selection of logistics service providers (LSPs), (2) evaluation of the logistics service quality (LSQ), (3) analysis of the impact of logistics service quality on customer‘s satisfaction, (4) indication of innovations in the area of logistics services.

Keywords: logistics services, logistics service definition, systematic review of literature

© This is an open access article distributed under the Creative Commons Attribution License which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.

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