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The main purpose of this paper is to analyze the consistency of performance indicators related to logistics processes in the selected manufacturing company. Research explores two basic areas: 1) which performance indicators are applied in measuring and assessing logistics processes and 2) how are defined attributes of performance indicators, which should create a consistent system for measuring and evaluating performance. The consistency in this case is based on the homogenous definition of attributes relating to the performance indicator as a basic element of performance management system (PMS). Based on the results of previous research, we defined four groups of attributes relating to the performance indicator: formal attributes, attributes of target value, informational attributes and attributes of evaluation. The whole set contains 21 attributes. The research results have an implication for business practice in assuring logistic processes. If manufacturing companies applied the homogenous set of attributes of performance indicator it would increase the effectiveness of their management systems. Consistency of the management system including performance management system is one of the main best practice principles.
Keywords: performance indicators, logistic processes, management system© This is an open access article distributed under the Creative Commons Attribution License which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.