TOTAL QUALITY MANAGEMENT IN THE PRACTICE OF POLISH METALLURGICAL ENTERPRISES

1 ULEWICZ Robert
Co-authors:
1 NOWICKA-SKOWRON Maria
Institution:
1 Czestochowa University of Technology, Faculty of Management, Czestochowa, Poland, EU, ulewicz@zim.pcz.pl
Conference:
26th International Conference on Metallurgy and Materials, Hotel Voronez I, Brno, Czech Republic, EU, May 24th - 26th 2017
Proceedings:
Proceedings 26th International Conference on Metallurgy and Materials
Pages:
2338-2343
ISBN:
978-80-87294-79-6
ISSN:
2694-9296
Published:
9th January 2018
Proceedings of the conference were published in Web of Science and Scopus.
Metrics:
47 views / 17 downloads
Abstract

Variability in the modern world is the only thing that is constant. This is due to the globalization of the economy, introduction of new technologies and materials. The aim of the enterprises becomes to achieve satisfaction not only by the client, but by all parties concerned, shareholders, employees and suppliers. Total Quality Management is used in this purpose. The authors have attempted to analyze the type of used quality management methods and tools for quality assurance in Polish metallurgical enterprises.

Keywords: metallurgical enterprises, quality management, Poland
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