Variability in the modern world is the only thing that is constant. This is due to the globalization of the economy, introduction of new technologies and materials. The aim of the enterprises becomes to achieve satisfaction not only by the client, but by all parties concerned, shareholders, employees and suppliers. Total Quality Management is used in this purpose. The authors have attempted to analyze the type of used quality management methods and tools for quality assurance in Polish metallurgical enterprises.Keywords: metallurgical enterprises, quality management, Poland
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