THE ASSESSMENT OF SELECTED ELEMENTS OF QUALITY MANAGEMENT SYSTEM IN THE METALLURGICAL COMPANY

1 KARDAS Edyta
Institution:
1 Czestochowa University of Technology, Czestochowa, Faculty of Production Engineering and Materials Technology, Poland, EU, ekonstan@wip.pcz.pl
Conference:
25th Anniversary International Conference on Metallurgy and Materials, Hotel Voronez I, Brno, Czech Republic, EU, May 25th - 27th 2016
Proceedings:
Proceedings 25th Anniversary International Conference on Metallurgy and Materials
Pages:
1851-1856
ISBN:
978-80-87294-67-3
ISSN:
2694-9296
Published:
14th December 2016
Proceedings of the conference were published in Web of Science and Scopus.
Metrics:
99 views / 24 downloads
Abstract

This paper presents the evaluation of selected elements of quality management system of certain metallurgical company. This company is a supplier of components for companies working in automotive industry. The analysis consists of two elements: the assessment of non-conformances in the department of foundry and the analysis of customer satisfaction. The quantitative analysis of non-conformances occurring in production process in the department of foundry is made. Pareto chart is used in this analysis, the analysis takes into account types and causes of non-conformances of castings. The assessment of satisfaction is carried out using a survey conducted among the largest customers of this company. This analysis was designed to assess the quality management system, which was implemented in the company.

Keywords: quality management system, castings, non-conformances, customer satisfaction

© This is an open access article distributed under the Creative Commons Attribution License which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.

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