This paper presents the evaluation of selected elements of quality management system of certain metallurgical company. This company is a supplier of components for companies working in automotive industry. The analysis consists of two elements: the assessment of non-conformances in the department of foundry and the analysis of customer satisfaction. The quantitative analysis of non-conformances occurring in production process in the department of foundry is made. Pareto chart is used in this analysis, the analysis takes into account types and causes of non-conformances of castings. The assessment of satisfaction is carried out using a survey conducted among the largest customers of this company. This analysis was designed to assess the quality management system, which was implemented in the company.Keywords: quality management system, castings, non-conformances, customer satisfaction
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