Open Access Conference Proceedings

In times of intensive competition for survival in the market, the enterprises are forced to improve their products in order to satisfy customers. The only method for improving the quality is continuous improvement of all the processes that are used in the enterprise, which is possible only through application of the methods and tools of Total Quality Management. The paper analyses non-conformities identified during the process of cutting hot-rolled sheet metal. The non-conformities were hierarchized using a Pareto chart. Analysis of the examinations shows that 43.5% of all the defects identified are overlooked during the initial inspection and hidden (which occurred in the steelworks). An interrelationship diagram was used to identify the relationships between the non-conformities and causes of occurrence of these non-conformities.

Keywords: TQM, Pareto diagram, interrelationship diagram, hot-rolled sheet metal

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