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A MULTI-CRITERIA MODEL FOR THE ASSESSMENT OF THE CHECKED BAGGAGE CLAIM PROCESS AT THE AIRPORT

1 KIERZKOWSKI Artur
Co-authors:
1 KISIEL Tomasz
Institution:
1 Wroclaw University of Science and Technology, Faculty of Mechanical Engineering, Department of Maintenance and Operation of Logistics, Transportation and Hydraulic Systems, Wrocław, Poland, EU, artur.kierzkowski@pwr.edu.pl, tomasz.kisiel@pwr.edu.pl
Conference:
CLC 2019, Tatra Hotel, Zakopane, Poland, EU, December 2 - 4, 2019
Proceedings:
Proceedings CLC 2019
Pages:
256-263
ISBN:
978-80-87294-96-3
ISSN:
2694-9318
Published:
3rd June 2020
Proceedings of the conference have been sent to Web of Science and Scopus for evaluation and potential indexing.
Metrics:
399 views / 170 downloads
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Abstract

The aim of the article was to develop a model for assessing the quality of service in the area of baggage claim at the airport. The aim was achieved by building an evaluation model based on fuzzy logic. Three criteria were taken into account. The first one concerns the time of baggage collection. The second criterion was related to baggage damage. The third criterion results from the space in the baggage claim area. This model is a response to the problem of modelling the baggage claim area and problems related to mishandled bags. There were currently no assessment models available that would present the passenger's point of view. This model offers many advantages that allow the airport manager to check whether the system is working properly at the airport or whether corrective actions need to be implemented.

Keywords: Baggage handling, level of service, airport

© This is an open access article distributed under the Creative Commons Attribution License which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.

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