NEW APPROACHES TO AGGREGATION OF INDICATORS AT PERFORMANCE EVALUATION USING THE BALANCED SCORECARD METHODOLOGY

1,2 SABOL Ján
Institutions:
1 BPM Consulting, s.r.o., Kosice, Slovak Republic, EU, jsabol@bpmc.sk
2 The Slovak Association of Business Process Management, Kosice, Slovak Republic, EU, jan.sabol@sapria.sk
Conference:
7th Carpathian Logistics Congress, ALEXANDRA WELLNESS HOTEL, Liptovsky Jan, Slovakia, EU, June 28th - 30th 2017
Proceedings:
Proceedings 7th Carpathian Logistics Congress
Pages:
22-30
ISBN:
978-80-87294-74-1
ISSN:
2694-9318
Published:
30th November 2017
Proceedings of the conference were published in Web of Science.
Metrics:
536 views / 186 downloads
Abstract

Leading organizations agree on the need for a structured methodology for using performance measurement information to help set agreed-upon performance goals, allocate and prioritize resources, confirm or change current policy or program directions to meet those goals, and report on the success in meeting those goals. The evaluation of enterprise performance forms an inevitable precondition for maximum business success achievement. Any enterprise should be able to know their performance from the perspective of several interconnected and balanced indicators at any instant of time. Moreover, the successful application of performance measuring process makes it possible to identify the economy and efficiency of programs, processes and applied enterprise resources.Currently, there are methods and integrated tools designed to manage companies in a proactive way using strategic planning. Furthermore, they also help to monitor and evaluate enterprise influence using a balanced set of indicators and understand the aim of business activities. Even though current evaluation methods of enterprise performance offer sets of balanced performance evaluating indicators, in reality, the achieved results and outputs are not completely accurate and, many times, misleading. That is the reason why it is appropriate to focus on principles of performance multi-criteria evaluation that would be based on relevant mathematical and statistical methods using new approaches to aggregation of indicators at performance evaluation.

Keywords: Balanced Scorecard, Business Process Management, Multi-criteria evaluation, Performance Evaluation, Vector Calculus

© This is an open access article distributed under the Creative Commons Attribution License which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.

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