SUPPLY CHAIN OF PRODUCT-SERVICE SOLUTIONS - CASE STUDY

1 MATUSEK Mirosław
Institution:
1 Silesian University of Technology, Faculty of Organisation and Management, Institute of Management, Administration and Logistics, address: Roosevelta 26 Str., 41-800 Zabrze, Poland, EU, mmatusek@polsl.pl
Conference:
7th Carpathian Logistics Congress, ALEXANDRA WELLNESS HOTEL, Liptovsky Jan, Slovakia, EU, June 28th - 30th 2017
Proceedings:
Proceedings 7th Carpathian Logistics Congress
Pages:
275-281
ISBN:
978-80-87294-74-1
ISSN:
2694-9318
Published:
30th November 2017
Proceedings of the conference were published in Web of Science.
Metrics:
455 views / 122 downloads
Abstract

The main purpose of the paper is identify the key actions of servitising manufacturers in the supply chain market business-to-business context. The chosen method for this paper is an explorative, in-depth, single case study. It adopts a case study in the product-service supply network of multinational company operates in in the field of industrial automation and dedicated IT solutions for its products. It was assumed that due to the growing range of services offering by producers and the increased role of interaction with intermediaries, competitors and customers, one can specifies activities that are crucial for them. At the end of the paper, the conclusions in terms of the theoretical contributions and managerial implications are presented.

Keywords: supply chain, services, case study

© This is an open access article distributed under the Creative Commons Attribution License which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.

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