QUALITY STANDARDS AS THE CRITERIA FOR COOPERATION AND SELECTION OF TRANSPORT SERVICES SUPPLIERS

1 STAJNIAK Maciej
Co-authors:
2 KONECKA Sylwia 3 WITKOWSKI Krzysztof 4 SZOPIK-DEPCZYŃSKA Katarzyna
Institutions:
1 Institiute of Logistics and Warehousing, Poznan, Poland, EU, Maciej.Stajniak@ilim.poznan.pl
2 The Poznan School of Logistics, Poznan, Poland, EU, Sylwia.Konecka@wsl.com.pl
3 The University of Szielona Góra, Zielona Góra, Poland, EU, Krzysztof.Witkowski@wez.uz.zgora.pl
4 The University of Szczecin, Szczecin, Poland, EU, kasiasz@wneiz.pl
Conference:
7th Carpathian Logistics Congress, ALEXANDRA WELLNESS HOTEL, Liptovsky Jan, Slovakia, EU, June 28th - 30th 2017
Proceedings:
Proceedings 7th Carpathian Logistics Congress
Pages:
345-349
ISBN:
978-80-87294-74-1
ISSN:
2694-9318
Published:
30th November 2017
Proceedings of the conference were published in Web of Science.
Metrics:
380 views / 114 downloads
Abstract

Effective and appropriate management of customer relations in transport and forwarding companies is only possible today with wide use of the latest quality standards, whose role is becoming more and more important every day. More and more customers require flexibility, speed of action and comprehensive service from forwarders, from transporting any quantity of goods of different sizes, from and to different countries, through customs clearance, warehousing and distribution of shipments all over Poland.The article presents the results of surveys on cooperation in logistics channels and quality standards in the transport services market.

Keywords: sales, quality, cooperation, transport, forwarding.

© This is an open access article distributed under the Creative Commons Attribution License which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.

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