from the conferences organized by TANGER Ltd.
Effective and appropriate management of customer relations in transport and forwarding companies is only possible today with wide use of the latest quality standards, whose role is becoming more and more important every day. More and more customers require flexibility, speed of action and comprehensive service from forwarders, from transporting any quantity of goods of different sizes, from and to different countries, through customs clearance, warehousing and distribution of shipments all over Poland.The article presents the results of surveys on cooperation in logistics channels and quality standards in the transport services market.
Keywords: sales, quality, cooperation, transport, forwarding.© This is an open access article distributed under the Creative Commons Attribution License which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.