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Car spare-parts must be frequently provided in after-sales service. Customers have great expectations in terms of the delivery and availability of spares. Orders realisation and flexible services are the most important among these expectations. The main aim of the paper is to consider two different distribution systems that occur in one entrepreneur. The reason of this consideration is to identify, which of the distribution systems is more effective regarding the order completion time and the level of customer service. In case of these aims realising, the simulation models analyses are proposed.
Keywords: Car spare-parts, distribution systems, simulation models, simulation methods© This is an open access article distributed under the Creative Commons Attribution License which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.