STANDARDS OF CUSTOMER SERVICE IN SUPPLY CHAIN – CASE STUDY

1 WYRWICH-PŁOTKA Sabina
Institution:
1 Opole University, Faculty of Economics, Department of Logistics and Marketing, Opole, Poland
Conference:
Carpathian Logistics Congress, Hotel Tatra, Zakopane, Poland, EU, November 28th - 30th 2016
Proceedings:
Proceedings Carpathian Logistics Congress
Pages:
365-369
ISBN:
978-80-87294-76-5
ISSN:
2694-9318
Published:
30th October 2017
Proceedings of the conference were published in Web of Science.
Metrics:
734 views / 264 downloads
Abstract

The article is devoted to customer service in the supply chain. Dynamic changing market conditions and trends in supply chains force the improvement of customer service. The first part presents the definition of customer service and supply chain. The article presents selected standards of customer service on the example of the automotive industry. The essence of customer service manufacturer of automotive components is the need to fulfill the requirements of car manufacturers. The main factors of customer service in this company are such elements as; time, reliability, communication, convenience. The aim of this article is to present the elements of customer service for example automotive components manufacturer. In the analyzed elements of the supply chain, customer service is understood as the ability to meet customer needs, particularly as to time and place ordered supplies. The results of this article may be useful to anyone who wishes to use the service of the company and looking for its evaluation.

Keywords: customer, customer service, supply chain, competition, logistics customer service

© This is an open access article distributed under the Creative Commons Attribution License which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.

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