THE INLUENCE OF SUPPLY CHAIN CONFIGURATION ON A CUSTOMER SERVICE LEVEL IN A MINING MACHINE-BUILDING ENTERPRISE

1 DOHN Katarzyna
Co-authors:
1 GUMIŃSKI Adam
Institution:
1 Silesian University of Technology, Zabrze, Poland, EU
Conference:
Carpathian Logistics Congress, Hotel Tatra, Zakopane, Poland, EU, November 28th - 30th 2016
Proceedings:
Proceedings Carpathian Logistics Congress
Pages:
528-533
ISBN:
978-80-87294-76-5
ISSN:
2694-9318
Published:
30th October 2017
Proceedings of the conference were published in Web of Science.
Metrics:
381 views / 101 downloads
Abstract

The authors discussed issues concerning the supply chain configuration of metallurgical products and its influence on the level of logistics customer service. The study was undertaken in a selected machine-building enterprise, a manufacturer of machinery and equipment for companies in a hard coal mining sector, to analyse factors determining logistics customer service. The study proved a magnificent importance of a supply chain configuration for the effective execution of logistics processes in make–to-order contracts realised by a selected company. The study indicates that in a competitive environment, further changes in a supply chain structure are crucial for the future of effective activity of an analysed company.

Keywords: Machine-building company, supply chain configuration, logistics customer service

© This is an open access article distributed under the Creative Commons Attribution License which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.

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