Open Access Conference Proceedings

Up to now, all the supply chain concepts (LARG, SCM 2.0, Sustainable) have been solving the efficiency of satisfying customer wishes in the supply chain by analysing the efficiency of particular chains or its interactions. The most important practices and methodologies were integration, process management, production value added, automation, leanness, agility, resiliency etc. responding to the actual business environment. The potential of these attitudes have been almost exhausted. Thanks to the system thinking, discovered in 50´s, there is the opportunity to use the new methodology, solving supply chains not only as interacting parts but as the unified whole with the one goal, KPI and methodology. This new concept supports not only doing things right but even during the right things. The whole, Whole Chain Management (WCM), could efficiently and effectively solve problems, such as partial optimizations, partial KPI´s, management of separated parts instead of unified wholes, solving of the opposing goals either in one department or chain in supply chain, etc. None of them has been systematically solved yet. The new methodology could complement analytical approach by synthetic approach solving the properties of the wholes and its utilization for the management of all operational, tactical and strategic processes guaranteeing successful business results – satisfied customers.

Keywords: Supply chain management, demand chain management, system thinking, wholeness

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